Refund policy

Returns at a Glance

  • Return window: 30 days from the date of delivery.
  • Return method: By mail only. Items must be shipped back to the address we provide, and we do not accept in-store or drop-off returns.
  • Eligible product condition: New. Items must be unused and in their original packaging with all factory seals intact.
  • Return label: The customer is responsible for change-of-mind returns. We supply a free prepaid label for defective, damaged or wrong items.
  • Restocking fee: $0. Nothing is deducted from your refund.
  • Refund processing time: Within 7 business days after we receive and review the returned item.
  • Refund method: Credited back to the original payment method used at checkout.
  • Support email: support@precisionoutlet.com
  • Support response time: 1 to 2 business days.

Return Time Frame

  • A return can be requested within 30 days after your order has been delivered.
  • The 30 days window begins on the date of delivery rather than the date the order was placed.
  • We are unable to accept requests submitted outside this window.
  • Every request must be submitted by emailing our support team.

Conditions for Return Eligibility

For an item to qualify for a return, it must meet all of the conditions below:

  • The item is unused and in the same condition you received it, including all accessories, manuals and components.
  • It is returned in its original packaging.
  • Any factory seals, protective wrapping or serial number stickers are still intact.
  • A receipt or equivalent proof of purchase is included.

Non-Returnable Products

Some items cannot be returned, either for safety reasons or because their factory seals have been broken. Such items are clearly marked as final sale on their individual product pages. Any exceptions are stated on the product page before you buy.

How to Start a Return

  1. Email support@precisionoutlet.com with your order number and the reason you wish to return the item.
  2. A member of our support team replies within 1 to 2 business days with step-by-step return instructions and the return shipping address.
  3. Pack the item securely in its original packaging.
  4. Send the return to the address given in our reply. Please do not ship to the manufacturer or any other location.
  5. After we receive and review the returned item, we email you confirmation of approval or denial.

Who Covers Return Shipping

The party responsible for return shipping depends on the reason for the return:

Buyer's Decision (Change of Mind or Incorrect Selection)

  • We suggest a trackable shipping method so your return stays protected in transit.
  • Return shipping is paid by you.
  • Your refund covers the price of the item only, not outbound or return shipping.

Defective, Damaged or Wrong Items

  • Return shipping is free, and you carry none of the return shipping costs.
  • We supply a prepaid return label or arrange a pickup at our expense.
  • Your refund covers the full item price together with any shipping charges you originally paid.

Damaged or Defective Goods

Should your delivery arrive with visible damage or a manufacturing defect, please contact us right away at support@precisionoutlet.com and include:

  • The order number associated with your purchase
  • A short explanation of the issue
  • Photographs that clearly show the damage or defect

We will arrange a replacement or issue a complete refund at no additional charge. As noted in the Who Covers Return Shipping section above, we pay the return postage for items that arrived damaged or defective.

Product Exchanges

  • Reach out to us at support@precisionoutlet.com for exchange instructions.
  • For the fastest resolution, return the original item by following the return steps above and place a new order for the replacement.
  • Exchanges depend on product availability at the time of processing.

Restocking Fees

  • Restocking fee: $0. No restocking fee applies to any return.
  • There are no hidden fees that reduce the amount you receive back.
  • We work to keep the return process simple for every customer.

How Refunds Are Processed

  • Once your returned item arrives and passes our review, we email you a confirmation.
  • When it is approved, your refund is credited within 7 business days.
  • Refunds go back to the same payment method used at checkout.
  • Your bank or card provider may need extra business days to post the credit to your account.

If you have questions about shipping timelines, please review our Shipping Policy.

If your refund has not reached you within the expected time frame, we suggest the following steps:

  1. Review your bank or credit card statement again. Refunds can sometimes take several business days to appear.
  2. Reach out to your bank or card issuer directly, since their processing times can vary.
  3. If you have completed both steps and the refund still has not arrived, please email support@precisionoutlet.com so we can look into it for you.

Contact

If you have questions or need a hand, we're glad to help. Visit our FAQs page or Contact Us directly.

Contact Information

Store Name: Precision Outlet
Address: 3 Nathan Dr, Towaco, New Jersey, 07082, United States
Email: support@precisionoutlet.com
Number: +1 (929) 695-4857
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1 to 2 business days.